[Central] Paid download questions

Ask questions about the ETS2 mods here. If useful they will be added to the Q&A / Development updates.
Forum rules
Please do not post any crashes, malfunctions or other issues with the mod in this forum. If you have any issues with the mod, please post them here. This forum is only for questions/feedback towards the team, not for solving crashes.
EdgeGladiator
Posts: 3694
Joined: 11 Mar 2017 11:54
Location: Paris, Île-de-France

07 Sep 2023 18:59

You can try to open the link from a other browser (eg Firefox or Opera), it should work.
Senior Beta-Tester since 2.30
Translator for French and Spanish languages
Developper of Mediterranean Map, Maghreb Map and Real European Gas Stations Reloaded.

DIcarus
Posts: 2
Joined: 16 Apr 2021 22:49
Donation rank:

07 Sep 2023 19:05

Hello guys

It worked now.... Chrome browser will be fine for the download.

Kind regards

ImaFlo
Posts: 1
Joined: 20 May 2021 18:24

07 Sep 2023 22:28

Hello,

I tried to download Promods 2.66 quickly with paiement, but the download link told me that :

<Error>
<Code>AccessDenied</Code>
<Message>Access denied</Message>
</Error>

Can you help me please?

Thanks

User avatar
ScuL
Founder
Posts: 10618
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

08 Sep 2023 01:16

For those of you who are getting the XML - Access Denied error;

Basically what is happening is that you are trying to download too quickly after the payment has been approved.
It can take 30 to 60 seconds for Payloadz to process your payment and then to "activate" your download.

Because of the fact that thousands of people are hammering the service at the moment it can be slower than normal.

So if you are getting this error the most important things to do are;
1) WAIT
2) after one minute try the link again and press F5 or CTRL-F5 for a hard refresh
3) if that still does not work - try a different browser

If you are still having problems after that please create a ticket on Discord or [email protected]
I am Image Dutch living in Image New Zealand and I speak Image EN Image DE Image SE Image FR
Image

Murdoc99gtp
Posts: 1
Joined: 17 Jun 2017 04:13

08 Sep 2023 03:07

It's a weird issue. Firefox doesn't work...gives the access denied error even after 30 minutes and a cold reboot.

It's my default browser but I tried Edge and the download worked.

User avatar
ScuL
Founder
Posts: 10618
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

08 Sep 2023 03:22

It makes no sense to me either. I have submitted a complaint with Payloadz about it. The ProMods Store works a lot more stable it seems.
I am Image Dutch living in Image New Zealand and I speak Image EN Image DE Image SE Image FR
Image

DarkLuki
Posts: 6
Joined: 08 Jan 2019 17:24
Donation rank:

08 Sep 2023 04:07

I tried with Chrome, Edge, Opera and no result i cant download the product which i paid for.

User avatar
ScuL
Founder
Posts: 10618
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

08 Sep 2023 04:23

Have you tried pressing CTRL-F5? If still nothing then create a Discord ticket or send an email to [email protected] and we will try with another solution
I am Image Dutch living in Image New Zealand and I speak Image EN Image DE Image SE Image FR
Image

DerHeinzTV
Posts: 1
Joined: 27 Jan 2022 23:36
Contact:

08 Sep 2023 06:56

Good Morning,

i have the same issue.
Tested several browsers - waited for now 20 minutes.
I wrote a mail to mail @promods.net and hope to get a quick response.
I started the non-paid downloads now...

kinomushuroom0315
Posts: 6
Joined: 20 Sep 2019 10:39

08 Sep 2023 07:16

I paid 1.25 euros from PayLoadz, but I get an error on the download page and cannot download.
Here is the error ↓.

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access denied</Message>
</Error>

I have also made a deposit, so I need a solution.... :cry:



Post Reply

Return to “Questions & Feedback ETS2”

  • Information
  • Who is online

    Users browsing this forum: No registered users and 2 guests