[Central] Paid download questions

Ask questions about the ETS2 mods here. If useful they will be added to the Q&A / Development updates.
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liamsoleary
Posts: 2
Joined: 21 Feb 2023 21:04

17 Sep 2023 02:30

The same is also happening for me even when I authorise the payment on my banking app

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ScuL
Founder
Posts: 10605
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

17 Sep 2023 03:44

Unfortunately that is not anything we can assist with. The card payments are processed by Stripe so they must have a reason to decline your card.
You could try contacting either Mastercard or Stripe or perhaps your card issuer to find out why
Alternatively you could try Google or Apple Pay instead (if they are linked to the card)
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St3nnar
Posts: 2
Joined: 31 Aug 2017 09:58
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28 Sep 2023 12:56

bought the fast download option, paid with phone, where to download?

St3nnar
Posts: 2
Joined: 31 Aug 2017 09:58
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28 Sep 2023 12:57

nvm ill download from phone and transfer to pc

doughnutduck
Posts: 3
Joined: 16 Aug 2023 20:05

30 Sep 2023 20:55

So looked at promods a while back. Got all the dlc it send it needed, which was all the expansions pack. Went to download promods using the pay to download server twice. First time i thought it was my mistake. This time did the same thing. Wouldn't download. Tried contacting support. No response. Shame looks good as well.

30maes
Moderator
Posts: 1420
Joined: 29 May 2022 14:38
Location: Shanghai, China

01 Oct 2023 04:03

Hello there,

1)What do you mean it wouldn't download? Did you get any errors or just doesn't got the email with the download link?
2)What web browser are you using to download the file?
3)Where did you bought the files? ProMods Store or Payloadz?
4)What's your order number?

Best Regards,
30maes
Woooo~ Bugs in ProMods are becoming fewer and fewer. ;)

Dark Yellow Team since January 13, 2023
Green Team since July 21, 2023

bOOmerDK
Posts: 5
Joined: 04 Feb 2016 23:16
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01 Oct 2023 07:58

Here is what I get: This store only allows downloads from 2 IP addresses, please contact seller for more information.

What can I do?

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ScuL
Founder
Posts: 10605
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

01 Oct 2023 08:39

Error 403 is also given when you have maximised the amount of download attempts, therefore it blocks your download.
Please provide the order number for me to investigate why this has happened.
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bOOmerDK
Posts: 5
Joined: 04 Feb 2016 23:16
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01 Oct 2023 08:55

Its #PM70385

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ScuL
Founder
Posts: 10605
Joined: 31 Jul 2013 23:51
Location: Auckland, New Zealand

01 Oct 2023 12:13

Your Microsoft anti-virus opened the links twice and therefore it was hit by 2 IP addresses and you got blocked.
I temporarily reset the limit so you can try again, please post when you succeed
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